FREQUENTLY ASKED QUESTIONS
PRODUCTS
JARVÀNT cosmetics are formulated with respect to every skin type.
JARVÀNT successfully takes care of every lady’s vision, adapting it to even the most favorable changes in temperature and humidity, as well as to a number of other external influences.
Specially formulated to hydrate, nourish and enrich the skin, the products successfully take care of the maximum delay of the aging process, thus smoothing out unwanted fine lines and wrinkles on the face.
No need to worry! All our products are perfectly suitable for sensitive skin.
In case you have doubts and want to test on your sensitive skin, we recommend following the following steps for three days:
1/ Apply a small amount of a given product to the jaw and neck;
2/ Then reapply a small amount to another area of the face of your choice. When testing again, be sure to apply the same products to the same areas as the initial application;
3/ Pay close attention to any irritation to determine if you should stop using them.
Although our products are extremely suitable for all skin types, be sure to consult a doctor if you have skin conditions that may cause unwanted irritation.
For a product to be recommended to pregnant and lactating women, it needs to be tested specifically on them, which is not the case with our products.
However, to date we have not been made aware of any specific problems with our products that have been used by pregnant and lactating women. We recommend that you consult your doctor beforehand.
Results will improve with continued use of JARVÀNT products. Everyone’s skin is different and that is why the time range of the results affecting it is extremely relative.
JARVÀNT skin care products are not timeless. Once opened, they have a limited shelf life of six months. Our packaging is designed to preserve the maximum quality of the products through limited influence of sunlight, as well as external contact with pollutants.
Our cosmetics strive to be an example of sustainability in the cosmetics industry, thanks to our specialized packaging, ideal for recycling, while also reducing the environmental footprint.
Our products are manufactured and packaged in Bulgaria.
We strive to base our products on completely naturally derived, high quality natural ingredients.
Our cosmetics do not contain soy in any of their products!
No, we do not test our products on animals and we are strictly against this practice!
We recommend that you store your cosmetic products in a dry and cool place, away from direct sunlight and excessive heat, of course.
ORDERS
Most orders are processed within one to two business days, with processing times only covering business days of the week.
Orders placed on Saturday and Sunday will be processed on Monday.
Orders are processed and shipped on business days only (Monday to Friday, excluding holidays).
Of course, your order can be canceled at any time before it is sent to the respective courier company. Please email us at jarvant@jarvantskincare.com or contact us by calling +359887753888.
In case of wrongly entered data, they can be corrected and the shipment redirected. If you need help making the relevant change, contact us at jarvant@jarvantskincare.com.
Of course, check your order confirmation email. There you will find your order ID and tracking information. The email will also include a link to receive the latest shipping updates.
If you do not receive confirmation of your order, it means that it has not been successfully completed. If you need help, contact us by email at jarvant@jarvantskincare.com or by calling +359887753888.
Yes, there is such an option, but only if the given product is not damaged. And the return service is at the customer’s expense. In case you wish to return your order, please contact us by email at jarvant@jarvantskincare.com or call +359887753888.
PAYMENTS
We accept online debit/credit card payments.
Of course, an Invoice could be issued. You only need to fill in the relevant data in the form correctly before sending us your order.
DELIVERY
Currently, our products can be delivered in Bulgaria, as well as in a number of European countries. We offer free delivery on all orders over €80.
You can find out more in the General Terms and Conditions, Section 5. “Delivery”. If your country is not on our list of relevant specified countries, you can email us at jarvant@jarvantskincare.com.
The standard time to process an order is 24 hours on business days. Once it has been processed and shipped, the delivery time is specified in the General Terms and Conditions, Section 5. “Delivery” for the respective country.
Delivery to the territory of the Republic of Bulgaria is 24 hours on regular days.
This does not include holidays and campaigns, when it can vary within 72 hours.
All data you share on our website is protected under the GDPR and treated with strict confidentiality. Be sure that the information is used only and solely for the purpose of quality service to our customers.
CONTACTS
Our team is available to you during standard business hours, both by phone and email.
You can find us at the following coordinates:
Phone: +359887753888
Email: jarvant@jarvantskincare.com
